Account, subscription, payment, refund, and connection issues are handled through in-panel tickets. No email address is required to register; include your username, platform, and issue details when submitting a request.
The in-panel ticket system is the current public support channel. Handling times vary by issue type, the completeness of troubleshooting details, and overall complexity; no fixed response time is promised.
Use tickets for account status, plan activation, order payments, 14-day no-questions-asked refunds, subscription imports, route connections, and client issues. Tickets are handled by submission queue and issue type; complete details help reduce follow-up questions.
No public email address is currently available. For account, subscription, or after-sales issues, submit a ticket through the user panel instead of sending details to an address that cannot be verified.
No public Telegram contact is currently available. For orders, refunds, or account information, rely on the records in the in-panel ticket system.
A long explanation is not necessary. Provide the key context for your issue so support can determine whether to check your account, client, subscription, or route.
Include your username, the account status you see, the actions you have taken, and the full message displayed on the page. Do not include your password or full subscription link in the ticket.
Include the relevant order, payment method, and result shown on the page. VPNRH supports Alipay, WeChat Pay, and USDT. For refund questions, describe the order in a ticket; the refund policy provides a 14-day no-questions-asked refund.
Include your platform, the error shown in the client, the selected region and route type, and what you did before and after the issue occurred. Supported platforms include Windows, macOS, iOS, Android, and Linux.
Identify the affected international website or app, current route, whether you have refreshed the subscription, and what happened after switching routes. VPNRH covers 120+ countries with 170+ routes; precise region details help narrow the investigation.
The following points can be checked quickly before submitting a request. Issues requiring account or order records should still be handled through the Ticket Center.